Scheduling Software FAQ
What is the “Go Live” date for the new software?
The new software will be open to our clients on Sunday, September 11th at 3pm. At that time the booking flow on our website will be changed to originate from the new software. We are currently using the new software to make new appointments that fall on or after Monday, September 12th which is why you may be seeing notifications coming from the new software.
How do I login to the new system?
The new system will use your phone number on file as your identifier. When you use the system for the first time, the system will ask that you input your phone number and a code will be sent to your phone that you can use to login. If the system does not recognize your phone number it will be because the phone number we have on file for you is incorrect or did not migrate over correctly. In those cases, please contact us at info@barkleysquare.com or you may create a new profile and we will merge that profile with any existing profile that may be in the system.
I am trying to make an appointment for my dog with the same service type as I have used in the past and I am not able to. Why?
If you have a “doodle” or double-coated breed, you may not be able to use the same service type as you did previously. We have instituted a surcharge for doodle and double-coated breeds that is now reflected in the service type. If you have a doodle breed, you will not be able to choose the standard Red Carpet service type as you have in the past. There are new service types for Doodles (marked Doodle) - the system will not allow you to select a service type that is not for Doodles.
Will any of my previous appointment records be in the new system?
No; however, we do have those records available to us .
Will the Copious Cuts program (grooming packages) be handled the same way?
No. Currently, the packages are handled as auto-renewing packages. Under the new system, you will be able to purchase packages of 4 or 6 grooms at a discount. Once those grooms are used, you may purchase a new package; however, the payment will not automatically renew as it does now. If you currently have a Copious Cuts subscription, that subscription will not renew automatically and, if you want to continue to take advantage of this program, you will need to purchase a new package.
How will I receive appointment notifications in the new system?
The new system has the ability to send notifications via email, text or both. Our preference is to send them via text; however, you may notify us of your preference and we will honor that. You will receive notifications that a new appointment has been scheduled for you, has been rescheduled for you, or has been cancelled for you. In the case of new and rescheduled appointments, you will be asked to confirm the appointment by replying to the text with “Y”.
The system is asking for a credit card to make an appointment. I thought you have my credit card information in your current system?
We may, however, with the new rules for credit card processing in place, we are unable to move any of that information over to the new system in the interest of credit card number security. We will continue to use Square as our credit card processor; however, your credit card information that is in our system now will not automatically be in the new system. You will need to re-input that information when making your first appointment in the new system.
Why am I being asked to sign a service agreement in the new software?
In some cases, we may not have a signed service agreement on file for you. If this is the case, you will receive a link to electronically sign a new software agreement through the new scheduling software.
Why am I being asked to complete a Pet Questionnaire in the new software?
In some cases, we may not have all of the information about your pet, especially vaccine information, that we may need. If this is the case, you will receive a link to electronically complete a Pet Questionnaire through the new scheduling software.
If you have any difficulties or any questions, we would be more than happy to assist you over the phone. Please give us a call at (703) 237-3650.