Policies

Our Grooming Policies

Service Policies

Anal Gland Expressions

  • We do not perform anal gland expressions at our Pet Spa. This service is best performed by a veterinarian. There are several veterinary medical reasons for this that you can learn about here.

Appointment Cancellations

  • We have a 48-hour cancellation policy

  • Cancellations within the 48-hour window from the day/time of the appointment are charged at 50% of the booked groom price.

  • No-shows and day-of cancellations are charged at 100% of the booked groom price.

Boarding

  • We strive to maintain a cage-free environment that is healthy for pets of all kinds.

  • Since we have limited space, it becomes difficult to maintain this environment when pets are not picked up in a timely manner after grooming is completed.

  • A boarding fee will be charged for pets picked up at our Falls Church Spa after a 15-minute grace period.

Ear Hair Plucking

  • We do not perform ear hair plucking at our Pet Spa. There are several veterinary medical reasons for this that you can learn about here.

Fleas

  • If fleas are found on your pet, we will ask you to take your pet to a veterinarian before providing grooming service.

  • We will charge the full price of the booked groom and a $25 flea sanitation charge.